Orion Hotels Policies

Loving to Serve Our Guests Better Every Day!

Terms and Conditions

A 50% pre-payment is required at the time of booking to confirm your reservation. If we are unable to process the payment on your credit card, your booking will be automatically cancelled. You will then need to rebook. To avoid complications, please ensure that the credit card used for booking is presented at check-in.

Please note, the 50% pre-payment is non-refundable if the reservation is cancelled within 7 days of your scheduled arrival.

Refunds, when applicable, will be credited only to the same credit card used at the time of booking. All additional charges incurred during your stay must be settled before departure.

Make sure to bring your South African Identity Document or Passport for verification during check-in.

By completing this booking, you acknowledge and accept the terms outlined in our privacy policy. For more information, please visit our website at https://orionhotels.co.za/privacy-policy/.

Child Policy

A maximum of 2 children under the age of 12 sharing with 2 parents are accommodated free of charge but pay for meals.

Cancellation Policy

Cancellations must be done 7 days prior to arrival date. No refund will be given to no shows and same day cancellations. All payments not received by due date mentioned can be cancelled without notice, and the client may forfeit their booking.

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