Deluxe hotels are set in unique and spectacular locations, these are the jewels in our crown. Offering luxurious and spacious accommodation, fine dining, superior facilities and amenities, all combined with an uncompromising level of service.
Luxury hotels are defined by luxury accommodation, upscale dining, luxury services and amenities. These properties all have an established reputation for comfort and delivering a warm and inviting guest experience.
You will be required to pay a deposit to secure your reservation, this will be stipulated on your pro forma invoice. Bookings are only confirmed once the reservationist has received your proof of payment. The full deposit will be forfeited should the reservation be cancelled 7 days or less prior to the arrival date. An administration fee of 10 percent will be charged on any refunds or held deposits. No shows, same day cancellations and early departures will be charged for in full. Should the reservation not be guaranteed to taken by 18h00 on the date of arrival, the hotel reserves the right to release the reservation.
To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing.
The list below is a summary of the various ways in which Orion treats the information you provide to it whilst using the Sites.
respond to queries or requests submitted by you
process orders or applications submitted by you
administer or otherwise carry out our obligations in relation to any agreement you have with us
anticipate and resolve problems with any goods or services supplied to you
create products or services that may meet your needs.
We gather data on you from a variety of different sources. Such as:
§when you purchase products or services from the Sites and knowingly provide Orion with your personal details;
§when you become a subscriber to Orion’s newsletter;
§when you activate an account;
§when you speak to Orion’s Central Reservation’s Department and provide them with your personal data including, but not limited to your name, address, contact details (such as your telephone numbers and e-mail address), either telephonically or by email;
§data capturing, for example by entering competitions and/or completing surveys; and
As per South African data protection legislation Orion may send you promotional information if above personal data is held through a completed transaction.
UNLESS YOU PROVIDE ORION WITH YOUR EXPRESS CONSENT (either via the Sites or directly to Orion), it will only disclose Personal Data to third parties if it is required for the purpose of completing your transaction with Orion, provided that Orion may disclose your Personal Data to certain permitted third parties, such as members of Orion’s own group, its own professional advisers who are bound by confidentiality codes and/or when it is legally obliged to do so. There may be occasions when Orion is legally required to provide access to its database in order to cooperate with police investigations or other legal proceedings. In those instances, the information so provided shall be solely for that purpose.
The Sites retain and use your Personal Data to provide you with the best remote commerce experience by providing you with a personalised service and to give you details of offers which Orion thinks will be of interest to you. Orion may also use your Personal Data to process any transactions you undertake with Orion and for internal administration and analysis.
Orion shall not sell, rent or trade your Personal Data to third parties for marketing or any other purposes without your express consent (except as specifically set out in the paragraph immediately above).
Session cookies: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Sites. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. For example, if you consider your journey through the Sites to be a conversation with Orion, the session cookie reminds the Sites where Orion was in that conversation (for instance if at some point in the conversation you asked Orion to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the Sites to function effectively but are not used in any way to identify you personally.
Permanent cookies: These cookies outlast user sessions and store a unique number on your hard drive in order to identify you as an individual user. No Personal Data is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. Orion uses permanent cookies to identify you between Site visits. For example, if you were browsing Cape Town hotels last time you were on the Site and Orion has a great hotel deal in Cape Town, it may use a permanent cookie to recognise you and show you this deal. These permanent cookies are not required for the Sites to work but may enhance your browsing experience.
Although you cannot block session cookies as they are required for the Sites to function correctly, your internet browser can be configured to reject permanent cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer's website where you should be able to view the steps in rejecting these cookies if you wish to do so.
Your Internet Protocol (‘IP’) address is usually associated with the place from where you access the internet, like your Internet Service Provider, your company or your university. Orion may use your IP address to help diagnose problems with its server, gather broad demographic information, and administer the Sites.
Data Protection Legislation
Orion’s head office and operations are based in South Africa, and it therefore operates in accordance with applicable South African data protection legislation.
Orion’s newsletter subscribers have the option to opt-out of receiving further information from Orion. There is an "unsubscribe" link in the footer of each email you receive. Alternatively, send an email to email@example.com unsubscribe. The client may also contact us to unsubscribe to any of our marketing material.
Change/ Modification of E-mail Details
To change your e-mail address details, send an e-mail with your correct details to: firstname.lastname@example.org
If you need to modify or change your Personal Data after you have made a purchase on the Sites please contact Orion as soon as possible.
If you have any questions or concerns about the information Orion holds about you, please do not hesitate to contact Orion on the relevant contact details set out on the Contact Us pages on the Sites.